How can I return my order?

For returns, please use our Returns Portal. There you can select the items which do not fit you or do not satisfy you, and can confirm their return. We ask you to return the goods to us completely and in their original packaging and thus in an unused and undamaged condition. It is important that the Return Overview sheet is enclosed with the return parcel. Our return address will also be displayed upon successful lodgement of the return.

Please note: If you return several items, it may be possible that not all items are recorded and processed at the same time. These returns are not lost, but will be processed separately. If you have any further questions regarding the return process, please feel free to contact our Customer Service Team via the contact form. 

Please note - All returns should be posted to our company headquarters in Lueneburg, Germany. Return address:

Webdots GmbH

Elso-Kloever Strasse 9

21337, Lueneburg

Germany