Current Information (COVID-19)

Are orders still being shipped?
Yes, we continue to run our day-to-day business as normally as possible - on one hand to continue to provide you with beautiful decorations for birthday par...
Wed, 29 Apr, 2020 at 12:01 PM
Are there any delays in delivery?
We send our goods from Germany, so there are delays due to border controls and restrictions in international transport (e.g. the loss of flight connections)...
Wed, 29 Apr, 2020 at 12:08 PM
Will my parcel be delivered to my front door?
Yes, your parcels will continue to be delivered to your front door. UPS are currently refraining from obtaining signatures from recipients upon delivery (as...
Wed, 25 Mar, 2020 at 8:23 AM
Are there any delays in processing the returns and refunds?
Yes, returns and new goods are left as received for a week before processing, so that the virus cannot spread. As a result, refunds are delayed for up to 14...
Wed, 1 Apr, 2020 at 11:29 AM
Is it possible to extend the return period due to curfews etc.?
Please contact us by sending us a ticket or by phone if you want to extend your return period. We will definitely find a solution!
Wed, 18 Mar, 2020 at 2:40 PM
Can I organise for my parcel to be sent to a Parcel Shop?
Due to the nationwide closure of shops and retail outlets, we do not recommend customers organising delivery to Parcel Shops.
Thu, 19 Mar, 2020 at 11:28 AM